Scaling Kanban with Domain Storytelling

STEP — 0 — Identifying the Services

Actors
Work Objects
Relations
Pictographic language

Story : The customer wants to lease a car so he contacted the sales person. The salesperson calculates the monthly installment for the contract and sends it to the customer for signature.

After that salesperson passes the contract to the risk manager, she starts to wait for the response from the risk department. At this point risk manager calculates and vote the risk for that contract. If everything goes well, the salesperson turns over the car to the customer.

After the leasing period customer returns the car to the salesperson, in case of a problem (if the car is worn out or damaged) the salesperson calculates the resale value and customer pays payback value. Last step is the salesperson sends the car to the repair service for prepared for resale.

Coordination Level Kanban Board

The customer wants to lease a car so he contacted the sales person. The salesperson calculates the monthly installment for the contract and sends it to the customer for signature.

The customer wants to lease a car

After that salesperson passes the contract to the risk manager, she starts to wait for the response from the risk department. At this point risk manager calculates and vote the risk for that contract. If everything goes well, the salesperson turns over the car to the customer.

After the leasing period customer returns the car to the salesperson, in case of a problem (if the car is worn out or damaged) the salesperson calculates the resale value and customer pays payback value. Last step is the salesperson sends the car to the repair service for prepared for resale.

Can you see the value streams?

Value Streams Network

From DST to Kanban

From DST to Kanban

Service Provider point of view

Service provider point of view.
Service providers and Coordination Level Kanban Board

Risk Team’s Operation Level Kanban board

The Risk Team position in the whole value network
Risk Team’s first step
Creating a customer profile
All activities of the Risk Team
The Risk Team’s operation level Kanban board

--

--

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store